Main reasons for switching banks according to mobile banking users in the U.S. 2021

Published by Statista Research Department, May 31, 2022
As of September 2021, more than 43 percent of mobile banking users in the United States switched their primary financial institution because of mobile banking-related reasons. Online banking and customer service concerns followed, with 35 and 33.1 percent of the respondents respectively.

Main reasons for switching financial institutions according to mobile banking users in the United States as of September 2021

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics
  • Incl. source references
  • Available to download in PNG, PDF, XLS format
Single Account
$39 $59 per month *
in the first 12 months
View for free
33% off until Jun 30th
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

© Statista 2022
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

January 2022

Region

United States

Survey time period

December 2021

Number of respondents

2,385 respondents

Special properties

U.S. mobile banking users

Supplementary notes

Multiple answers were possible.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "Mobile banking in the United States"

The most important statistics
The most important statistics
The most important statistics
The most important statistics

Further Content: You might find this interesting as well

Topics

Mobile banking in the U.S.Commercial banks in the U.S.Banking industry in the U.S.FintechFintech market in Europe
Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
Menu