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Money service complaints reported to CFPB in the U.S. 2020

Distribution of money services complaints reported to Consumer Financial Protection Bureau in the United States in 2020

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Release date

March 2021


United States

Survey time period

January 1 to December 31, 2020

Special properties

Based on approximately 7,420 complaints received by CFPB

Supplementary notes

The source adds the following information: "When submitting money services complaints, consumers specify the type of product. Options include: check cashing service; debt settlement; domestic (U.S.) money transfer; foreign currency exchange; international money transfer; mobile or digital wallet; money order; refund anticipation check; traveler's check or cashier's check; and, virtual currency"

Figures may not sum to 100% due to rounding.

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