UK: opinion on online returns by consumer age 2022

According to a poll carried out in 2022, customers from different age groups in the United Kingdom (UK) have varying opinions regarding postage fees of items returned. Most respondents aged 65 years and older believe that customers should pay shipping fees for online returns. Respondents aged between 18 and 24 were the ones most in favor of businesses covering the cost of postage charges. 42 percent of the younger consumers state this opinion.

Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022, by age

Characteristic	18-24	25-49	50-64	65+
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Release date

May 2022

More information

Region

United Kingdom (Great Britain)

Survey time period

May 2022

Number of respondents

1,502 respondents

Age group

18 years and older

Supplementary notes

This question was phrased by the source as follows: "In cases where people purchase items online and then return them, when there isn’t anything wrong with the product, who do you think should have to pay the postage cost to return them?".
The source does not indicate the methodology of the survey.

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