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Banks customer satisfaction in Singapore Q4 2021, by channel

Published by Statista Research Department, Oct 19, 2022
According to the customer satisfaction index of Singapore in 2021, the highest satisfaction ratings among the various bank channels were for personal bankers and mobile apps, with a rating of 8.11 and 7.94 out of 10, respectively. The lower scores were for branches and contact centers.

Banks customer satisfaction rating in Singapore as of the 4th quarter 2021, by channel

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Release date

March 2022

Region

Singapore

Survey time period

October 2021 to January 2022

Number of respondents

4,700 respondents

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Statistics on " Banking industry in Singapore "

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Statistics on Banking industry in Singapore

Overview

5

Key indicators

7

Loans and advances

6

Interest rates

4

Major local banks

7

Digital banking

5

Consumer behavior

5

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