Banks customer satisfaction in Singapore Q4 2022, by channel

Published by Statista Research Department, Jun 6, 2023
According to the customer satisfaction index of Singapore in 2022, the highest satisfaction ratings among the various bank channels were for personal bankers and mobile apps, with a rating of 8.52 and 8.08 out of 10, respectively. The lower scores were for branches and contact centers.

Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel

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Release date

April 2023

Region

Singapore

Survey time period

October 2022 to January 2023

Number of respondents

4,700 respondents

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