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Banks customer satisfaction Singapore Q4 2021

Published by Statista Research Department, Oct 18, 2022
According to the Singapore Customer Satisfaction Index in 2021, the highest satisfaction score among banks was from United Overseas Bank (UOB), with a score of 75.1. This was followed by DBS and HSBC during the same year, with both having a score of 74.9.

Banks customer satisfaction rating in Singapore as of the 4th quarter of 2021

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Source

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Release date

March 2022

Region

Singapore

Survey time period

October 2021 to January 2022

Number of respondents

4,700 respondents

Supplementary notes

*Other banks include Bank of China, CIMB, RHB.

To qualify as a bank respondent, they must have an active CASA in their own name in which they carry out most of their monthly transactions, and have interacted with at least one of the touch-points in the last 3 months.

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