In the case of fraudulent e-commerce transactions, large enterprises and mid-market players generally register higher e-commerce chargeback rates than small businesses. According to a survey of online merchants globally, 2.8 percent of online orders resulted in chargebacks among mid-market companies, while this percentage stood at 2.4 percent for small and midsize businesses.
Share of online orders leading to chargebacks among e-commerce merchants worldwide in 2022, by business size
Characteristic
Share of backcharged orders
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* Involved in eCommerce fraud and payment management.
The study included retailers in North America (41 percent), Europe (25 percent), Asia-Pacific (17 percent), and Latin America (16 percent).
The source breaks down the size of online businesses as follows:
- SMB (50,000 to 5 million U.S. dollars)
- Mid-Market (5 million to 50 million U.S. dollars)
- Enterprise (50 million U.S. dollars or more)
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CyberSource. (May 19, 2023). Share of online orders leading to chargebacks among e-commerce merchants worldwide in 2022, by business size [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/1350622/share-online-orders-chargebacks-business-size/
CyberSource. "Share of online orders leading to chargebacks among e-commerce merchants worldwide in 2022, by business size." Chart. May 19, 2023. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/1350622/share-online-orders-chargebacks-business-size/
CyberSource. (2023). Share of online orders leading to chargebacks among e-commerce merchants worldwide in 2022, by business size. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/1350622/share-online-orders-chargebacks-business-size/
CyberSource. "Share of Online Orders Leading to Chargebacks among E-commerce Merchants Worldwide in 2022, by Business Size." Statista, Statista Inc., 19 May 2023, https://www.statista.com/statistics/1350622/share-online-orders-chargebacks-business-size/
CyberSource, Share of online orders leading to chargebacks among e-commerce merchants worldwide in 2022, by business size Statista, https://www.statista.com/statistics/1350622/share-online-orders-chargebacks-business-size/ (last visited July 27, 2024)
Share of online orders leading to chargebacks among e-commerce merchants worldwide in 2022, by business size [Graph], CyberSource, May 19, 2023. [Online]. Available: https://www.statista.com/statistics/1350622/share-online-orders-chargebacks-business-size/