Preferred product return processes for online consumers in Romania 2021

Published by Statista Research Department, May 31, 2023
Free returns and fast refunds are among the most important factors for Romanian consumers in regard to returning products purchased online. According to a survey conducted in 2021, 76 percent of online shoppers stated they would like free returns, and 74 percent prompt refunds.

Preferences regarding the product return process for online consumers in Romania in 2021

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Sources

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Release date

February 2022

Region

Romania

Survey time period

2021

Number of respondents

3,138 respondents

Age group

18-60 years

Special properties

Internet users; representative sample at an urban level

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.

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