Branch banking usage in Canada 2019-2024, by quarter

Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 1st quarter 2024

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Release date

April 2024



Survey time period

H1 2019 to Q1 2024

Number of respondents

1,985 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick). Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know

The number of respondents differs in each survey update. More information on the methodology can be found here.

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