Mobile banking usage in Canada 2019-2023, by quarter

Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 4th quarter of 2023

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Release date

February 2024



Survey time period

H1 2019 to Q4 2023

Number of respondents

1,986 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know

The number of respondents differ in each survey update. More information on the methodology can be found here.

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