The share of bank account holders who processed banking matters via online banking (PC or laptop) decreased notably in Canada between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs via PC or laptop dropped from 65 percent in 2019 to 50 percent in the first quarter of 2024. Despite the downward trend, online banking remained one of the primary methods to process banking affairs in Canada.
Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 1st quarter of 2024
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The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differ in each survey update. More information on the methodology can be found here.
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Statista. (April 25, 2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 1st quarter of 2024 [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/1396450/online-banking-penetration-in-canada/
Statista. "Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 1st quarter of 2024." Chart. April 25, 2024. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/1396450/online-banking-penetration-in-canada/
Statista. (2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 1st quarter of 2024. Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/1396450/online-banking-penetration-in-canada/
Statista. "Share of Bank Account Holders Processing Banking Matters via Online Banking (Pc or Laptop) in Canada from 1st Half 2019 to 1st Quarter of 2024." Statista, Statista Inc., 25 Apr 2024, https://www.statista.com/statistics/1396450/online-banking-penetration-in-canada/
Statista, Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 1st quarter of 2024 Statista, https://www.statista.com/statistics/1396450/online-banking-penetration-in-canada/ (last visited September 01, 2024)
Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 1st quarter of 2024 [Graph], Statista, April 25, 2024. [Online]. Available: https://www.statista.com/statistics/1396450/online-banking-penetration-in-canada/