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Customer satisfaction with leading Canadian retail banks 2021

Published by F. Norrestad, Nov 1, 2021
In 2020, the Royal Bank of Canada (RBC) received a 794 out of 1,000 rating from the respondents. The average ranking of the presented banks amounted to 788 points in that year.

Customer satisfaction with largest retail banks in Canada in 2021

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Source

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Release date

May 2021

Region

Canada

Survey time period

July 2020 to January 2021

Number of respondents

14,521 respondents

Age group

18-40 years

Special properties

retail banking customers of Canada's largest and midsize banks

Supplementary notes

The rating is based on a 1,000-point scale.
Customer satisfaction was measured in the following segments: channel activities; communication/advice; convenience; new account opening; problem resolution; and products/fees.

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