In 2019, the Royal Bank of Canada (RBC) received a 784 out of 1,000 rating from the respondents. The average ranking of the presented banks amounted to 781 points in that year.
Customer satisfaction with largest banks in Canada in 2019
retail banking customers of Canada's largest and midsize banks
Supplementary notes
The rating is based on a 1,000-point scale.
Customer satisfaction was measured in the following segments: channel activities; communication/advice; convenience; new account opening; problem resolution; and products/fees.
The source does not specify the type of survey used.
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J.D. Power. (May 2, 2019). Customer satisfaction with largest banks in Canada in 2019 [Graph]. In Statista. Retrieved February 24, 2020, from https://www.statista.com/statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power. "Customer satisfaction with largest banks in Canada in 2019." Chart. May 2, 2019. Statista. Accessed February 24, 2020. https://www.statista.com/statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power. (2019). Customer satisfaction with largest banks in Canada in 2019. Statista. Statista Inc.. Accessed: February 24, 2020. https://www.statista.com/statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power. "Customer Satisfaction with Largest Banks in Canada in 2019." Statista, Statista Inc., 2 May 2019, https://www.statista.com/statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power, Customer satisfaction with largest banks in Canada in 2019 Statista, https://www.statista.com/statistics/587451/customer-satisfaction-leading-banks-canada/ (last visited February 24, 2020)
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