Customer satisfaction with leading Canadian banks 2019

In 2019, the Royal Bank of Canada (RBC) received a 784 out of 1,000 rating from the respondents. The average ranking of the presented banks amounted to 781 points in that year.

Customer satisfaction with largest banks in Canada in 2019

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Release date

May 2019



Survey time period

June 2018 through January 2019

Number of respondents

more than15,000

Age group

18-40 years

Special properties

retail banking customers of Canada's largest and midsize banks

Supplementary notes

The rating is based on a 1,000-point scale.
Customer satisfaction was measured in the following segments: channel activities; communication/advice; convenience; new account opening; problem resolution; and products/fees.
The source does not specify the type of survey used.

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Statistics on "Toronto Dominion Bank"

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