Customer satisfaction with leading Canadian retail banks 2022

Published by Statista Research Department, Sep 9, 2022
In 2022, the Royal Bank of Canada (RBC) and Bank of Montreal (BOM) received both a 599 out of 1,000 rating from the respondents. The average ranking of the presented banks amounted to 592 points in that year.

Customer satisfaction with largest retail banks in Canada in 2022

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Release date

June 2022

Region

Canada

Survey time period

January and February 2022

Number of respondents

2,351 respondents

Age group

18-40 years

Special properties

retail banking customers of Canada's largest and midsize banks

Supplementary notes

The rating is based on a 1,000-point scale.
Customer satisfaction was measured in the following segments: channel activities; communication/advice; convenience; new account opening; problem resolution; and products/fees.

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