Customer satisfaction with leading Canadian retail banks 2022

Customer satisfaction with largest retail banks in Canada in 2022

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Release date

June 2022



Survey time period

January and February 2022

Number of respondents

2,351 respondents

Age group

18-40 years

Special properties

retail banking customers of Canada's largest and midsize banks

Supplementary notes

The rating is based on a 1,000-point scale.
Customer satisfaction was measured in the following segments: channel activities; communication/advice; convenience; new account opening; problem resolution; and products/fees.

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