Positive impacts of AI usage on customer service metrics worldwide 2023

Positive impacts of artificial intelligence (AI) usage on customer service metrics worldwide in 2023

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Release date

October 2023

Region

Worldwide

Survey time period

2023

Number of respondents

297 customer service leaders

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

Share of company sizes represented:
Less than 100 employees: 26 percent
100 to 499 employees: 28 percent
500 to 5000 employees: 26 percent
More than 5000 employees: 20 percent

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Other statistics that may interest you AI use at contact centers worldwide

Overview

5

Uses

6

Impact

5

Challenges and outlook

5
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