During a survey carried out in January 2023 in the United States, 45 percent of responding consumers expressed a lack of understanding of how artificial intelligence (AI) and machine learning (ML) technologies worked. However, 73 percent of respondents said that they believed that AI and ML had potential to impact customer experience (CX) an 48 percent stated they would interact with AI more frequently if it made their CX with a brand more seamless, consistent, and convenient.
Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Redpoint Global. (January 31, 2023). Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023 [Graph]. In Statista. Retrieved December 12, 2024, from https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/
Redpoint Global. "Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023." Chart. January 31, 2023. Statista. Accessed December 12, 2024. https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/
Redpoint Global. (2023). Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023. Statista. Statista Inc.. Accessed: December 12, 2024. https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/
Redpoint Global. "Consumer Attitudes towards Brands' Usage of Artificial Intelligence (Ai) and Machine Learning (Ml) in The United States as of January 2023." Statista, Statista Inc., 31 Jan 2023, https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/
Redpoint Global, Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023 Statista, https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/ (last visited December 12, 2024)
Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023 [Graph], Redpoint Global, January 31, 2023. [Online]. Available: https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/