During a survey carried out in January 2023 in the United States, 45 percent of responding consumers expressed a lack of understanding of how artificial intelligence (AI) and machine learning (ML) technologies worked. However, 73 percent of respondents said that they believed that AI and ML had potential to impact customer experience (CX) an 48 percent stated they would interact with AI more frequently if it made their CX with a brand more seamless, consistent, and convenient.
Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023
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Redpoint Global. (January 31, 2023). Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023 [Graph]. In Statista. Retrieved November 09, 2024, from https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/
Redpoint Global. "Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023." Chart. January 31, 2023. Statista. Accessed November 09, 2024. https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/
Redpoint Global. (2023). Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023. Statista. Statista Inc.. Accessed: November 09, 2024. https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/
Redpoint Global. "Consumer Attitudes towards Brands' Usage of Artificial Intelligence (Ai) and Machine Learning (Ml) in The United States as of January 2023." Statista, Statista Inc., 31 Jan 2023, https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/
Redpoint Global, Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023 Statista, https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/ (last visited November 09, 2024)
Consumer attitudes towards brands' usage of artificial intelligence (AI) and machine learning (ML) in the United States as of January 2023 [Graph], Redpoint Global, January 31, 2023. [Online]. Available: https://www.statista.com/statistics/1364963/consumer-attitudes-ai-ml-brand-usage-us/
