U.S. customer satisfaction with ABCNews.com 2022

According to the American Customer Satisfaction Index (ACSI), the index score of the news website ABCNEWS.com from 2002 to 2022 fluctuated between 69 and 77 points out of 100. Customer satisfaction with the website was ranked 69 index points in the most recently reported period.

U.S. customer satisfaction with ABCNews.com from 2002 to 2022 (index score)

Characteristic	Index score (100-point scale)
2022	69
2021	69
2020	72
2019	73
2018	71
2017	74
2016	76
2015	74
2014	74
2013	75
2012	76
2011	77
2010	75
2009	71
2008	75
2007	74
2006	73
2005	74
2004	74
2003	74
2002	74

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Release date

July 2022

More information

Region

United States

Survey time period

2002 to 2022

Number of respondents

2021-2022: n = 5,499

Method of interview

Online survey

Supplementary notes

The source adds the following information: "The ACSI E-Business Study 2021-2022 is based on interviews with 5,499 customers, chosen at random and contacted via email between July 2021 and June 2022. Customers are asked to evaluate their recent experiences with the largest social media, search/information, and news websites in terms of visitor traffic, plus an aggregate category consisting of “all other”—and thus smaller—websites in those categories."

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