According to the American Customer Satisfaction Index (ACSI), the index score of the news website ABCNEWS.com from 2002 to 2022 fluctuated between 69 and 77 points out of 100. Customer satisfaction with the website was ranked 69 index points in the most recently reported period.
U.S. customer satisfaction with ABCNews.com from 2002 to 2022
(index score)
The source adds the following information: "The ACSI E-Business Study 2021-2022 is based on interviews with 5,499 customers, chosen at random and contacted via email between July 2021 and June 2022. Customers are asked to evaluate their recent experiences with the largest social media, search/information, and news websites in terms of visitor traffic, plus an aggregate category consisting of “all other”—and thus smaller—websites in those categories."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ACSI®. (July 26, 2022). U.S. customer satisfaction with ABCNews.com from 2002 to 2022 (index score) [Graph]. In Statista. Retrieved October 06, 2024, from https://www.statista.com/statistics/185880/us-customer-satisfaction-with-abcnewscom/
ACSI®. "U.S. customer satisfaction with ABCNews.com from 2002 to 2022 (index score)." Chart. July 26, 2022. Statista. Accessed October 06, 2024. https://www.statista.com/statistics/185880/us-customer-satisfaction-with-abcnewscom/
ACSI®. (2022). U.S. customer satisfaction with ABCNews.com from 2002 to 2022 (index score). Statista. Statista Inc.. Accessed: October 06, 2024. https://www.statista.com/statistics/185880/us-customer-satisfaction-with-abcnewscom/
ACSI®. "U.S. Customer Satisfaction with Abcnews.Com from 2002 to 2022 (Index Score)." Statista, Statista Inc., 26 Jul 2022, https://www.statista.com/statistics/185880/us-customer-satisfaction-with-abcnewscom/
ACSI®, U.S. customer satisfaction with ABCNews.com from 2002 to 2022 (index score) Statista, https://www.statista.com/statistics/185880/us-customer-satisfaction-with-abcnewscom/ (last visited October 06, 2024)
U.S. customer satisfaction with ABCNews.com from 2002 to 2022 (index score) [Graph], ACSI®, July 26, 2022. [Online]. Available: https://www.statista.com/statistics/185880/us-customer-satisfaction-with-abcnewscom/
