Reasons U.S. consumers do not purchase hardware products online 2013

This statistic depicts the main reasons U.S. consumers do not purchase hardware products online in 2013. The survey revealed that 37 percent of the respondents avoid purchasing hardware products online because they feel they need to see/touch the item before purchasing it.

Main reasons U.S. consumers do not purchase hardware products online in 2013*

ReasonShare of respondents
Need to see/touch item before purchasing37%
Cost of delivery too high36%
Concerns about quality or freshness of product26%
Ease of returning time20%
Loss or damage in transit17%
Concerns about the size or fit16%
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Source

Release date

June 2013

Region

United States

Survey time period

2013

Supplementary notes

* Percentage of respondents choosing that factor as one of the top three reasons they avoid ordering online.
Number of respondents was not identified in the publication.

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