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Leading interior paint brands in the U.S. in 2020, by customer satisfaction

This statistic depicts the leading interior paint brands in the United States in 2020, by customer satisfaction. In that year, J.D. Power and Associates' "paint satisfaction study" found Sherwin-Williams was the most satisfying interior paint brand for U.S. consumers, scoring a satisfaction rating of 867.

Leading interior paint brands in the United States in 2020, by customer satisfaction

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Source

Release date

April 2020

Region

United States

Survey time period

January 2020

Number of respondents

5,631 respondents

Special properties

Customers who purchased and applied interior paint, exterior paint and/or exterior stain in the past 12 months

Supplementary notes

Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with interior and exterior paint brands, and major paint retailers. In the interior and exterior paint segments, satisfaction is measured across six factors (in alphabetical order): application; design guides; durability; price; product offerings; and warranty/guarantee. In the retailer segment, satisfaction is measured across five factors (in alphabetical order): merchandise; price; sales and promotions; staff and service; and store facility. Satisfaction is measured on a 1,000-point scale.

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