Highest-rated budget hotel brands in North America as of May 2019

In 2019, Microtel Inn & Suites by Wyndham was ranked the best budget hotel brand in North America, with a customer satisfaction index score of just under 800 points. Other brands on the list above the average included InTown Suites, Red Roof Inn, and Extended Stay America.

Highest-rated luxury hotel brands

Wyndham’s Microtel Inn & Suites budget hotel brand score was roughly 80 points lower than the satisfaction score of North America’s highest-rated luxury hotel brand in 2019: the Ritz-Carlton. The average customer satisfaction score for luxury hotel brands was more than 100 points higher than the average economy score.

Most expensive cities for business travel

Daily hotel costs can differ substantially, depending on the city one is visiting. In 2018, the most expensive cities for business travel in the United States were New York, San Francisco, and Boston, respectively. Outside of the United States, the cities with the highest daily hotel costs were London, Tel Aviv, and Geneva in the same year.

Highest-rated budget hotel brands in North America as of May 2019

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Release date

July 2019


North America

Survey time period

June 2018 to May 2019

Number of respondents

44,890 respondents

Special properties

reviews from U.S. and Canadian guests who stayed in North American hotels between May 2017 and May 2018

Supplementary notes

The source does not specify the type of survey.
Overall guest satisfaction is measured on a 1,000-point scale. Seven key factors are examined to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.

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