Highest-rated economy hotel brands in North America 2023

In 2023, Americas Best Value Inn was ranked the best budget hotel brand in North America with a customer satisfaction index score of 637 points. Microtel Inn & Suites by Wyndham ranked second with a score of 637. Other high-ranking brands on the list included Surestay Hotel by Best Western and Howard Johnson by Wyndham.

Highest-rated luxury hotel brands

The Ritz-Carlton hotel brand ranked 12 points lower than the satisfaction score of North America’s highest-rated luxury hotel brand in 2023: Waldorf Astoria. During that year, Waldorf Astoria received a satisfaction score of 788. The average customer satisfaction score for luxury hotel brands was more than 200 points higher than the average economy score.

Most expensive cities for business travel

Daily hotel costs can differ substantially, depending on the city one is visiting. In 2022, the most expensive cities for business travel in the United States were New York, San Francisco and Boston, respectively. Beyond the U.S., the most expensive cities for business travel worldwide included New York, Boston, and Lagos that same year.