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Highest-rated budget hotel brands in North America as of March 2020

Published by S. Lock, Dec 4, 2020
In 2020, Surestay Hotel by Best Western was ranked the best budget hotel brand in North America, with a customer satisfaction index score of 824 points. Other brands on the list above the average included InTown Suites, Americas Best Value Inn, and Econo Lodge.

Highest-rated luxury hotel brands

Wyndham’s Microtel Inn & Suites budget hotel brand score was roughly 90 points lower than the satisfaction score of North America’s highest-rated luxury hotel brand in 2020: the Ritz-Carlton. The average customer satisfaction score for luxury hotel brands was more than 100 points higher than the average economy score.

Most expensive cities for business travel

Daily hotel costs can differ substantially, depending on the city one is visiting. In 2019, the most expensive cities for business travel in the United States were San Francisco, New York, and Boston, respectively. Outside of the United States, the cities with the highest daily hotel costs were Geneva, Tel Aviv, and London in the same year.

Highest-rated budget hotel brands in North America as of March 2020

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Source

Release date

July 2020

Region

North America

Survey time period

May 2019 to March 2020

Number of respondents

37,843 respondents

Special properties

reviews from U.S. and Canadian guests who stayed in North American hotels between May 2017 and May 2018

Supplementary notes

The source does not specify the type of survey.
Overall guest satisfaction is measured on a 1,000-point scale. Seven key factors are examined to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.

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