• Frequency of technical issues during mobile shopping

This statistic shows data on the frequency of Malaysian consumers encountering technical issues during mobile research and shopping in 2014. During the survey period it was found that 12 percent of the smartphone users had often encountered difficulties while accessing mobile websites during the research or purchase process.

Do you encounter difficulties using websites when researching products or shopping on a smartphone?

Characteristic	Share of respondents
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Release date

October 2014

More information

Region

Malaysia

Survey time period

January to March 2014

Number of respondents

2,682 respondents

Age group

16 years and older

Special properties

smartphone internet users

Method of interview

Online panel

Supplementary notes

The original survey question was phrased by the source as follows: "In general, when researching products / shopping on a smartphone, do you encounter difficulties using websites?"
The source adds the following information: "Answers may not sum to 100% due to rounding, no answers, don't knows."