Retail banking: customer experience index in Western Europe 2016

Retail banking customer experience index level for selected Western European countries as of 2016 (in index points)

Retail banking: customer experience index in Western Europe 2016 This statistic provides information on the level of the customer experience index for retail banking customers, utilizing services in selected Western European countries as of 2016. The index points equaled 80.4 for the Netherlands during the time of measurement. The source indicated that overall the index levels have increased for Western Europe.
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Retail banking customer experience index level for selected Western European countries as of 2016 (in index points)

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Customer experience index in index points
Netherlands80.4
United Kingdom80.2
Switzerland80
Austria79
Portugal79
Germany77.1
Sweden76.3
Finland76
Italy75.7
Denmark74.5
Norway74.5
Belgium73.3
France73
Spain66.3
Customer experience index in index points
Netherlands80.4
United Kingdom80.2
Switzerland80
Austria79
Portugal79
Germany77.1
Sweden76.3
Finland76
Italy75.7
Denmark74.5
Norway74.5
Belgium73.3
France73
Spain66.3
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This statistic provides information on the level of the customer experience index for retail banking customers, utilizing services in selected Western European countries as of 2016. The index points equaled 80.4 for the Netherlands during the time of measurement. The source indicated that overall the index levels have increased for Western Europe.
Show more
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