Customer complaints relating to mortgage services in the UK 2010-2020

This statistic illustrates the number of complaints to the Financial Ombudsman regarding products and services related to mortgage loans in the United Kingdom (UK) between the financial years of 2009/2010 to 2019/2020. In 2019/2020, more than 7.6 thousand new customer complaints regarding this service area were filed. This was a decrease of almost 2.5 thousand complaints from the previous year.

Number of complaints regarding mortgage products and services in the United Kingdom (UK) from 2009/2010 to 2019/2020

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Release date

June 2020


United Kingdom

Survey time period

2009/2010 to 2019/2020

Supplementary notes

Financial years ended 31st of March, respectively.
Data prior to 2018 is from previous reports.

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Statistics on "Mortgages in the United Kingdom (UK)"

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