Customer complaints relating to mortgage services in the UK 2010-2023

Published by Statista Research Department, Dec 1, 2023

The number of complaints to the Financial Ombudsman regarding products and services related to mortgage loans in the United Kingdom (UK) fluctuated between the financial years of 2009/2010 to 2022/2023. In 2023, about 8,421 new customer complaints regarding this service area were filed. This was an increase from the previous year, which recorded 7,649 complaints.

Number of complaints regarding mortgage products and services in the United Kingdom (UK) from 2009/2010 to 2022/2023

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Release date

June 2023

Region

United Kingdom

Survey time period

2009/2010 to 2022/2023

Supplementary notes

Financial years ended 31st of March, respectively.
Data prior to 2022 is from previous reports.

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