Customer complaints relating to mortgage services in the UK 2010-2019

This statistic illustrates the number of complaints to the Financial Ombudsman regarding products and services related to mortgage loans in the United Kingdom (UK) between the financial years of 2009/2010 to 2018/2019. In 2018/2019, more than 10 thousand new customer complaints regarding this service area were filed. This was an increase from 2009/2010, when approximately 7.5 thousand new mortgage-related complaints were filed.

Number of complaints regarding mortgage products and services in the United Kingdom (UK) from 2009/2010 to 2018/2019

Number of complaints
2017/18 8,917
2016/17 10,428
2015/16 11,288
2014/15 12,297
2013/14 12,606
2012/13 11,920
2011/12 9,537
2010/11 7,067
2009/10 7,469
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Release date

May 2019


United Kingdom

Survey time period

2009/2010 to 2018/2019

Supplementary notes

Financial years ended 31st of March, respectively.
Data prior to 2017 is from previous reports.

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Statistics on "Mortgages in the United Kingdom (UK)"

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