Customer complaints relating to mortgage services in the UK 2009-2018

Number of complaints regarding mortgage products and services in the United Kingdom (UK) from 2009/2010 to 2017/2018

Customer complaints relating to mortgage services in the UK 2009-2018 This statistic illustrates the number of complaints to the Financial Ombudsman regarding products and services related to mortgage loans in the United Kingdom (UK) between the financial years of 2009/2010 to 2017/2018. In 2017/2018, more than 8.9 thousand new customer complaints regarding this service area were filed. This was an increase from 2009/2010, when approximately 7.5 thousand new mortgage-related complaints were filed.
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Number of complaints regarding mortgage products and services in the United Kingdom (UK) from 2009/2010 to 2017/2018

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Number of complaints
2017/18 8,917
2016/17 10,428
2015/16 11,288
2014/15 12,297
2013/14 12,606
2012/13 11,920
2011/12 9,537
2010/11 7,067
2009/10 7,469
Number of complaints
2017/18 8,917
2016/17 10,428
2015/16 11,288
2014/15 12,297
2013/14 12,606
2012/13 11,920
2011/12 9,537
2010/11 7,067
2009/10 7,469
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This statistic illustrates the number of complaints to the Financial Ombudsman regarding products and services related to mortgage loans in the United Kingdom (UK) between the financial years of 2009/2010 to 2017/2018. In 2017/2018, more than 8.9 thousand new customer complaints regarding this service area were filed. This was an increase from 2009/2010, when approximately 7.5 thousand new mortgage-related complaints were filed.
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Release date
May 2018
Region
United Kingdom
Survey time period
2009/2010 to 2017/2018
Supplementary notes
Financial years ended 31st of March, respectively.
Data prior to 2016 is from previous reports.
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