Customer complaints about mortgage endowments in the UK 2009-2023

Published by Statista Research Department, Dec 1, 2023

The number of complaints regarding mortgage endowments in the United Kingdom (UK) decreased overall during the period under observation, reaching a total of 186 complaints in 2023. The largest number of complaints were found in 2013, when a total of approximately 4,700 complaints were recorded.

Number of complaints regarding mortgage endowments in the United Kingdom (UK) from 2009/2010 to 2022/2023

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Release date

December 2023

Region

United Kingdom

Survey time period

2009/2010 to 2022/2023

Supplementary notes

Financial year ending 31st of March, respectively.

Figures since 2021 calculated by Statista as the sum of First charge (interest only - endowment) and Second charge (interest only - endowment) complaints based on data from the Financial Ombudsman Service.
First charge only. According to the source, the number of second charge complaints was less than 10.

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