This statistic shows the American customer satisfaction index scores for American Airlines in the United States from 1995 to 2019. American Airlines received an American customer satisfaction index score of 73 in 2019.
American customer satisfaction index scores for American Airlines in the United States from 1995 to 2019*
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
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ACSI. (April 30, 2019). American customer satisfaction index scores for American Airlines in the United States from 1995 to 2019* [Graph]. In Statista. Retrieved April 06, 2020, from https://www.statista.com/statistics/422099/american-customer-satisfaction-index-for-american-airlines-us/
ACSI. "American customer satisfaction index scores for American Airlines in the United States from 1995 to 2019*." Chart. April 30, 2019. Statista. Accessed April 06, 2020. https://www.statista.com/statistics/422099/american-customer-satisfaction-index-for-american-airlines-us/
ACSI. (2019). American customer satisfaction index scores for American Airlines in the United States from 1995 to 2019*. Statista. Statista Inc.. Accessed: April 06, 2020. https://www.statista.com/statistics/422099/american-customer-satisfaction-index-for-american-airlines-us/
ACSI. "American Customer Satisfaction Index Scores for American Airlines in The United States from 1995 to 2019*." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/422099/american-customer-satisfaction-index-for-american-airlines-us/
ACSI, American customer satisfaction index scores for American Airlines in the United States from 1995 to 2019* Statista, https://www.statista.com/statistics/422099/american-customer-satisfaction-index-for-american-airlines-us/ (last visited April 06, 2020)
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