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American customer satisfaction index for American Airlines U.S. 1995-2018
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American customer satisfaction index for American Airlines U.S. 1995-2018
American customer satisfaction index scores for American Airlines in the United States from 1995 to 2018*
This statistic shows the American customer satisfaction index scores for American Airlines in the United States from 1995 to 2018. American Airlines received an American customer satisfaction index score of 74 in 2018.
American customer satisfaction index scores for American Airlines in the United States from 1995 to 2018*
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This statistic shows the American customer satisfaction index scores for American Airlines in the United States from 1995 to 2018. American Airlines received an American customer satisfaction index score of 74 in 2018.
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- Release date
- April 2018
- Region
- United States
- Survey time period
- 1995 to 2018
- Supplementary notes
- * The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Source
- Show sources information
- Show publisher information
- Release date
- April 2018
More information
- Region
- United States
- Survey time period
- 1995 to 2018
- Supplementary notes
- * The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
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Statistics on "American Airlines"
- Key company figures
The most important statistics
- American Airlines Group's operating revenue from FY 2009 to FY 2018 (in million U.S. dollars)American Airlines Group - operating revenue 2009-2018
- American Airlines Group's passenger revenue in FY 2018, by region (in million U.S. dollars)Passenger revenue by region - American Airlines 2018
- American Airlines Group's operating expenses from FY 2010 to FY 2018 (in million U.S. dollars)American Airlines' operating expenses 2010-2018
- American Airlines Group: net income from FY 2009 to FY 2018 (in million U.S. dollars)American Airlines Group - net income 2009-2018
- Number of American Airlines Group employees from FY 2012 to FY 2018American Airlines Group - employees 2012-2018
- Industry metrics
The most important statistics
- Number of passengers enplaned by American Airlines from FY 2014 to FY 2018 (in millions)American Airlines - passenger enplanements 2014-2018
- American Airlines Group's revenue passenger miles from FY 2012 to FY 2018 (in millions)American Airlines Group - revenue passenger miles 2012-2018
- American Airlines Group's available seat miles from FY 2012 to FY 2018 (in millions)Available seat miles - American Airlines Group 2012-2018
- American Airlines Group's passenger load factor from FY 2012 to FY 2018Passenger load factor - American Airlines Group 2012-2018
- American Airlines: passenger traffic at main hubs in 2018 (in million passengers)American Airlines' passenger traffic at main domestic hubs 2018
- Industry rankings
The most important statistics
- Domestic market share of leading U.S. airlines from January to December 2018*Leading airlines in the U.S. - domestic market share 2018
- American customer satisfaction index scores for airlines in the United States from 1995 to 2018*American customer satisfaction index scores for airlines in the U.S. 1995-2018
- North American airline satisfaction index scores within the traditional segment as of March 2018*Airline satisfaction - traditional airlines in North America 2018
- Leading airline groups worldwide in 2017, based on revenue (in billion U.S. dollars)*Most profitable airlines worldwide 2017
- The leading airlines worldwide in 2019, ranked by brand value (in million U.S. dollars)The leading airlines ranked by brand value 2019
- Main competitors
The most important statistics
- Delta Air Lines Inc.'s operating revenue from FY 2008 to FY 2018 (in million U.S. dollars)Delta Air Lines - operating revenue 2008-2018
- Delta Air Lines Inc.'s revenue passenger miles from FY 2008 to FY 2018 (in millions)Delta Air Lines: revenue passenger miles 2008-2018
- Southwest Airlines Co.'s operating revenue from FY 2010 to FY 2018 (in million U.S. dollars)Revenue of Southwest Airlines 2010-2018
- Southwest Airlines' revenue passengers from FY 2011 to FY 2018 (in millions)Southwest Airlines - revenue passengers 2011-2018
- United Continental Holdings Inc.'s operating revenue in FY 2018, by region (in million U.S. dollars)United Continental Holdings - operating revenue by region 2018
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Statistics
- Leading business travel attributes of American Airlines in the U.S. 2018
- American Airlines - U.S. adults' opinion 2018
- American Airlines Group - total assets 2010-2018
- Airline Share of Americans flying with American Airlines 2018, by age
- American Airlines: ad spend in the U.S. 2013-2014
- American Airlines' operating expenses before depreciation FY 2018
- American Airlines and US Airways - key figures 2015
- American customer satisfaction index for JetBlue in the U.S. 2012-2018
- American customer satisfaction index for United Airlines U.S. 1995-2018
- American customer satisfaction index for Delta Airlines U.S. 1995-2018
- Global airline travelers - share of passengers using their own device onboard 2017
- Convenience of TSA Pre-Check in the U.S. as of July 2014
- Member opinions on travel loyalty program points in the U.S. as of May 2013
Statistics on "American Airlines"
- American Airlines Group's operating revenue from FY 2009 to FY 2018 (in million U.S. dollars)
- American Airlines Group's passenger revenue in FY 2018, by region (in million U.S. dollars)
- American Airlines Group's operating expenses from FY 2010 to FY 2018 (in million U.S. dollars)
- American Airlines Group: net income from FY 2009 to FY 2018 (in million U.S. dollars)
- Number of American Airlines Group employees from FY 2012 to FY 2018
- Number of passengers enplaned by American Airlines from FY 2014 to FY 2018 (in millions)
- American Airlines Group's revenue passenger miles from FY 2012 to FY 2018 (in millions)
- American Airlines Group's available seat miles from FY 2012 to FY 2018 (in millions)
- American Airlines Group's passenger load factor from FY 2012 to FY 2018
- American Airlines: passenger traffic at main hubs in 2018 (in million passengers)
- Domestic market share of leading U.S. airlines from January to December 2018*
- American customer satisfaction index scores for airlines in the United States from 1995 to 2018*
- North American airline satisfaction index scores within the traditional segment as of March 2018*
- Leading airline groups worldwide in 2017, based on revenue (in billion U.S. dollars)*
- The leading airlines worldwide in 2019, ranked by brand value (in million U.S. dollars)
- Delta Air Lines Inc.'s operating revenue from FY 2008 to FY 2018 (in million U.S. dollars)
- Delta Air Lines Inc.'s revenue passenger miles from FY 2008 to FY 2018 (in millions)
- Southwest Airlines Co.'s operating revenue from FY 2010 to FY 2018 (in million U.S. dollars)
- Southwest Airlines' revenue passengers from FY 2011 to FY 2018 (in millions)
- United Continental Holdings Inc.'s operating revenue in FY 2018, by region (in million U.S. dollars)
- Leading attributes of American Airlines according to corporate travel buyers in the United States as of October 2018
- U.S. adults' opinion towards American Airlines in 2018
- American Airlines Group's total assets from FY 2010 to FY 2018 (in million U.S. dollars)
- Share of Americans who flew with American Airlines for domestic or foreign travel in the past 12 months in 2018, by age
- American Airlines Inc.'s advertising spending in the United States in 2013 and 2014 (in million U.S. dollars)
- American Airlines Group's operating expenses before depreciation in FY 2018, by type (in million U.S. dollars)
- Key figures for American Airlines and US Airways as of June 2015
- American customer satisfaction index scores for JetBlue in the United States from 2012 to 2018*
- American customer satisfaction index scores for United Airlines in the United States from 1995 to 2018*
- American customer satisfaction index scores for Delta Airlines in the United States from 1995 to 2018*
- Share of airline travelers worldwide who use their own electronic device onboard as of 2017, by type of device
- Do you think the TSA Pre-Check program will make flying more convenient or not?
- Member opinions on travel loyalty program points in the United States as of May 2013
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