Cross-channel services offered by retailers in North America as of December 2018
North America online retailer cross-channel services 2018
This statistic presents the most frequently implemented unified commerce capabilities of retailers in North America as of December 2017. During the survey period, it was found that 25 percent of responding retailers were able accept returns across channels and that this service was working well.
Cross-channel services offered by retailers in North America as of December 2018
Available and working wellAvailable but needs improvementAvailable within 12 monthsAvailable in 1-3 yearsNo plans to implement
Electronic receipt with personalized suggestions18%25%21%9%27%
Scan and deliver - customer purchases item by scanning barcode with actual item delivered to their home16%21%9%11%43%
Virtual inventory - ability for store to sell items without carrying the inventory in the store9%27%9%18%37%
Personalized promotions based on real-time location, weather or other analytics9%23%20%18%30%
Persona-based user interface for POS9%16%21%18%36%
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North America online retailer cross-channel services 2018
This statistic presents the most frequently implemented unified commerce capabilities of retailers in North America as of December 2017. During the survey period, it was found that 25 percent of responding retailers were able accept returns across channels and that this service was working well.
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