Cross-channel services offered by retailers in North America as of December 2019

As of December 2019, around 41 percent of North American retailer survey respondents stated that they had implemented virtual inventory services, with a further seven percent planning to introduce this system in the following twelve months. Virtual inventory services allow retailers to sell products without having the product physically in their store.

Cross-channel services offered to customers by retailers in North America as of December 2019

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Release date

January 2020


North America

Survey time period

November and December 2019

Special properties

North American retailers

Supplementary notes

Survey respondents were primarily vice presidents and directors of store systems or IT, and C-level executives.
The source does not provide information regarding the number of respondents surveyed in the methodology.

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