Customer needs when shopping online or in store in the United Kingdom (UK) 2016

When shopping online or in store which of the following are most important to you?

by Statista Research Department, last edited Apr 1, 2016
Customer needs when shopping online or in store in the United Kingdom (UK) 2016 This statistic shows the most important aspects of shopping, both online and in store, to consumers in the United Kingdom in 2016. Of survey respondents 67 percent found price to be of high importance.
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When shopping online or in store which of the following are most important to you?

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Share of consumers
Price67%
Fast delivery51%
Flexibile returns policy42%
A consistent experience across stores, online, mobile, call centre26%
Human interaction17%
Personalised service - interaction tailored to you based on your personal preference11%
None of the above5%
Share of consumers
Price67%
Fast delivery51%
Flexibile returns policy42%
A consistent experience across stores, online, mobile, call centre26%
Human interaction17%
Personalised service - interaction tailored to you based on your personal preference11%
None of the above5%
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by Statista Research Department, last edited Apr 1, 2016
This statistic shows the most important aspects of shopping, both online and in store, to consumers in the United Kingdom in 2016. Of survey respondents 67 percent found price to be of high importance.
Show more
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