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Omnichannel retail in Poland - statistics & facts

Omnichannel is understood as a combination of several sales channels (traditional and online) to give the customer better access to the offer. The development of sales channels is influenced by modern IT and telecommunication technologies, which nowadays are used by almost every consumer. Omnichannel retailing is an opportunity to understand and to use customer shopping habits and shopping potential better. This enables the product to reach customers more precisely, resulting in increased sales. The phenomenon of omnichannel sales appeared in Polish trade a few years ago, although it has recently gained momentum. Poland's e-commerce sector is developing dynamically, and the combination of retail and online is not really a matter of choice. The coronavirus (COVID-19) outbreak forced retailers to adjust their offer to limited market conditions. During this epidemic, omnichannel became a necessity. Government restrictions on retailing blurred the boundary between offline and online trading. Many traditional retail chains were forced to shift sales to the online market, while many online retailers decided to open their outlets in conventional shopping centers.

Purchasing decisions in Poland

From the customer point of view, shopping is supposed to be convenient, fast, and due to mobile technologies, possible to do anywhere and anytime. Omnichannel offers an integrated sales model. Clients interact with brands through multiple channels - websites, Internet of Things, mobile devices, or social media. Attractive prices, convenience, good customer service, and access to a wide range of products are the main factors influencing a modern purchase decision. Nowadays, consumers expect reliability, shopping safety, as well as product and delivery diversity from retailers. Traditional shopping has taken on a broader meaning and is no longer limited to physical shopping, although it is also supposed to help in the purchasing process. Omnichannel sales aim to offer the most convenient shopping channel for their customer. Clients must be able to choose and freely move between sales channels.

Omnichannel purchasing process

Omnichannel retail is a challenge for the brand, mainly in terms of logistics, prices, and technology. When shopping, the modern consumer expects above all an appropriate price for the product, and the sales channels serve to verify and control the purchasing process. Therefore, shops must adjust their pricing policy to the customers' expectations so that it is consistent both in the offline channel (physical store) and online (online store). One of the most frequent purchasing process among consumers is the so-called ROPO effect. Before buying a product, the customer makes an initial recognition in the network and then purchases it in a traditional store. The most frequently bought products, according to the ROPO effect, are food products. Consumers who buy according to the reverse-ROPO show different purchase preferences. Before buying a product on the Internet, consumers collect information about it in traditional sales channels. The most popular products acquired under this purchasing strategy are shoes.

Interesting statistics

In the following 9 chapters, you will quickly find the {amountStatistics} most important statistics relating to "Omnichannel retail in Poland".

Omnichannel retail in Poland

Dossier on the topic

All important statistics are prepared by our experts – available for direct download as PPT & PDF!

Key figures

The most important key figures provide you with a compact summary of the topic of "Omnichannel retail in Poland" and take you straight to the corresponding statistics.

Purchasing decisions

Multi-device shopping


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