India's two-wheeler customer service experience rankings 2016

The statistic displays rankings based on customer service experiences of two-wheeler owners in India for the year 2016. Over 75 models by ten makers were evaluated for the study which yielded Hero, Bajaj and Mahindra below the average industry points of 748 on a 1000-point scale.

India's two-wheeler rankings for customer service experience based on brands in 2016

Customer service index based on a 1,000-point scale
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Release date

April 2016



Survey time period

November 2015 to March 2016

Number of respondents

7,270 owners in 45 cities

Supplementary notes

*Rankings for tied brands are in alphabetical order.
KTM and Piaggio are not included in the rankings due to small sample size.
The study was conducted among owners within 12-24 months of purchase between November 2013 and March 2015, who had service experience within three months of evaluation.

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