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Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider

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Time taken to resolve broadband user issues in the UK 2017, by provider This statistic displays the reported time taken to resolve issues related to service for broadband users in the United Kingdom (UK) in 2017. 56 percent of TalkTalk broadband customers stated that their issues were resolved in less than one hour.
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Less than an hourSeveral hours but within the dayTwo to four daysFive days or more
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Less than an hourSeveral hours but within the dayTwo to four daysFive days or more
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Description

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This statistic displays the reported time taken to resolve issues related to service for broadband users in the United Kingdom (UK) in 2017. 56 percent of TalkTalk broadband customers stated that their issues were resolved in less than one hour.
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Release date
April 2017
Region
United Kingdom
Survey time period
December 2016 to January 2017
Number of respondents
2,010*
Special properties
All who complained about broadband service in past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How long did it take to resolve the issue with [provider]?''
*Base varies: BT (622), EE/Orange (114), Sky (361), TalkTalk (466), Virgin Media (447).
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