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UK: areas of dissatisfaction for Octopus Energy Limited customers 2016

Of Octopus Energy Limited's dissatisfied customers, this statistic shows the area in which those customers felt dissatisfied, in quarter four 2016. Customer set-up and onboarding caused the most dissatisfaction, which is not a surprise given the young age of the company.

Areas of dissatisfaction for Octopus Energy Limited customers in the United Kingdom (UK) during quarter four 2016

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Source

Release date

January 2017

Region

United Kingdom

Survey time period

2016

Method of interview

Questionnaire

Supplementary notes

In surveys conducted with customers, just 5 percent of customers reported being 'sad' following their interaction with the company.

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Statistics on "Energy consumer experience in the UK"

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