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Airline loyalty - main factors 2016

Published by Statista Research Department, Oct 21, 2016
The statistic illustrates the most important factors influencing airline loyalty among air travelers worldwide in 2016. According to 37 percent of respondents, the price of a ticket is one of the main reasons why customers stay loyal to an airline.

Most important factors that influence airline loyalty in 2016

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Sources

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Release date

2016

Region

Worldwide

Survey time period

2016

Number of respondents

nearly 7,000

Age group

18 years and older

Supplementary notes

The survey is based on the preferences of air travelers from the beginning of travel browsing and ticket purchase to the start of their journey at a departure airport till the point they collect their bags at destination.
The source does not specify the type and period of survey.

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Statistics on Airline passenger experience in the United Kingdom

Overview

5

Customer complaints

4

Cancellations and flight delays

4

Ease of travel

7

Cost of flying

5

Further related statistics

18

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