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Satisfaction of energy customers with their supplier's contact in Great Britain (GB) in 2016
Energy consumer satisfaction with their supplier's contact in Great Britain (GB) 2016
This statistic shows how satisfied consumers were with how their energy supplier dealt with them during contact in Great Britain (GB) in 2016. It shows that 38 percent of energy consumers were very satisfied with how their energy supplier dealt with them, while six percent were very dissatisfied.
Satisfaction of energy customers with their supplier's contact in Great Britain (GB) in 2016
Share of consumers
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Sources

In cooperation with
Ipsos
Release date

October 2018

Region

United Kingdom (Great Britain)

Survey time period

2016

Number of respondents

5,956*

Age group

15 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

*Base consists of all who contacted their energy supplier in the last 12 months, excluding complaints and routine meter readings.

Energy consumer satisfaction with their supplier's contact in Great Britain (GB) 2016
This statistic shows how satisfied consumers were with how their energy supplier dealt with them during contact in Great Britain (GB) in 2016. It shows that 38 percent of energy consumers were very satisfied with how their energy supplier dealt with them, while six percent were very dissatisfied.
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