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Consumer's reasons for comparing suppliers or tariffs in Great Britain 2019

Published by Bruna Alves, Jul 5, 2021
Reasons for comparing energy suppliers varied in Great Britain. 24 percent of the respondents, the majority, said the reason for comparison was due to an end of fixed term tariff from the supplier, followed by a price increase notice from the supplier, with 23 percent of the respondents. Meanwhile, one two percent of the respondents said that their reason for comparing energy suppliers was due to poor customer service.

Reasons of consumers for comparing energy suppliers or tariffs in the last 12 months in Great Britain in 2019

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Sources

In cooperation with
Ipsos
Release date

February 2020

Region

United Kingdom (Great Britain)

Survey time period

2019

Number of respondents

1,930 respondents

Age group

15 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* Base consists of all consumers who switched supplier, changed tariff, or compared in the past 12 months.

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