Perceived risks when switching energy supplier in Great Britain 2019

The majority of British consumers were concerned that costs might go up after they switch energy supplier, with 30 percent of the respondents. Following, the second most common concern in 2019, was that consumers would not save as much as they thought they would after switching energy suppliers, with 20 percent of the respondents.

Perceived consumer risks when switching energy supplier in 2019

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Sources

Release date

February 2020

Region

United Kingdom (Great Britain)

Survey time period

2019

Number of respondents

4,001 respondents

Age group

15 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* Base consists of all consumers who switched supplier, changed tariff, or compared in the past 12 months.

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Statistics on "Energy supply switching in the UK"

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