Energy supply switching in the UK - Statistics & Facts

Over the last ten years, the number of British electricity and gas customers changing their energy suppliers has been decreasing. In 2007, 5.2 million people had adopted a different electricity supplier, this figure dropped to 4.4 million in 2016. By comparison, 3.3 million customers had switched their gas provider. According to a different survey conducted in 2017, 46 percent of respondents had at one point changed electricity suppliers, while 44 percent had switched their gas provider in the past. Additionally, 96 percent confirmed they had changed both at the same time.

In June 2018, 89.4 thousand customers had switched from a large electricity supplier to another company of similar size, while 255.9 thousand customers turned from leading electricity companies to small and mid-tier providers.

In 2017, 18 percent of consumers stated they had changed their gas provider over the last 12 months. Moreover, 49 percent of respondents said they had found the deals offered by their new supplier using an online price comparison service, while 28 percent had switched gas companies using the latter.

Also in 2017, 86 percent of consumers said they were aware they could switch to a different gas or electricity supplier and 93 percent felt that the process of switching energy providers was easy and straightforward. In addition, 28 percent of consumers expressed their concern about costs increasing after they had changed suppliers.

Interesting statistics

In the following 4 chapters, you will quickly find the 28 most important statistics relating to "Energy supply switching in the UK".

Energy supply switching in the UK

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Important key figures

The most important key figures provide you with a compact summary of the topic of "Energy supply switching in the UK" and take you straight to the corresponding statistics.

Switching electricity supplier

Switching gas supplier

Customer opinion

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