Energy supply switching in the United Kingdom - Statistics & Facts

Over the last ten years, the number of British electricity and gas customers changing their energy suppliers has been decreasing. In 2007, 5.2 million people had adopted a different electricity supplier, this figure dropped to 4.4 million in 2016. By comparison, 3.3 million customers had switched their gas provider. According to a different survey conducted in 2017, 46 percent of respondents had at one point changed electricity suppliers, while 44 percent had switched their gas provider in the past. Additionally, 96 percent confirmed they had changed both at the same time.

In June 2018, 89.4 thousand customers had switched from a large electricity supplier to another company of similar size, while 255.9 thousand customers turned from leading electricity companies to small and mid-tier providers.

In 2017, 18 percent of consumers stated they had changed their gas provider over the last 12 months. Moreover, 49 percent of respondents said they had found the deals offered by their new supplier using an online price comparison service, while 28 percent had switched gas companies using the latter.

Also in 2017, 86 percent of consumers said they were aware they could switch to a different gas or electricity supplier and 93 percent felt that the process of switching energy providers was easy and straightforward. In addition, 28 percent of consumers expressed their concern about costs increasing after they had changed suppliers.

Read more

Energy supply switching in the United Kingdom (UK) - Important statistics

You may also be interested in these statistics

The whole topic in one document

Energy supply switching in the United Kingdom (UK)
  • Edited and prepared
  • Download in PPT/PDF format
  • Instant access
  • From $365

The whole topic in one document

Energy supply switching in the United Kingdom (UK)
  • Edited and prepared
  • Download in PPT/PDF format
  • Instant access
  • From $365

Recommended statistics

More interesting topics from the industry "Electricity"

More interesting topics from the industry "Electricity"

About Statista

Learn more about how Statista can support your business.

Any more questions?

Any more questions?

Get in touch with us quickly and easily. We are happy to help!

Get in touch with us quickly and easily. We are happy to help!

Do you still have questions?

Feel free to contact us anytime using our contact form or visit our FAQ page.