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Energy consumers switching suppliers in Great Britain 2014-2019

The share of British consumers who switched their electricity suppliers decreased in 2015, compared to the years prior. Since 2016, figures constantly rose to the peak, when 24 percent of the respondents changed their electricity supplier in 2019. The majority of consumers, at 39 percent, changed their electricity supplier by researching on online website comparison services.

Consumers who switched their energy supplier within the last 12 months in Great Britain from 2014 to 2019

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Sources

Release date

February 2020

Region

United Kingdom (Great Britain)

Survey time period

2014 to 2019

Number of respondents

3,994*

Age group

15 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* Base consists of all consumers.

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Statistics on "Energy supply switching in the UK"

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