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Energy consumers switching suppliers in Great Britain 2017-2020, by frequency

Share of consumers who switched their energy supplier within the last 12 months in Great Britain from 2017 to 2020, by frequency

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Release date

April 2021


United Kingdom (Great Britain)

Survey time period

2017 to 2020

Number of respondents

4,608 respondents*

Age group

16 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* Only considering online respondents.
** The source highlights that figures for 2020 are not strictly comparable to previous years due to a change in methodology. Due to contact restrictions, the 2020 survey was carried out online, as opposed to face-to-face interviews done in previous years.

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Statistics on " Energy supply switching in the UK "

Statistics on Energy supply switching in the UK



Electricity switching


Gas switching


Switching process


Consumer perceptions


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