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Unsanctioned collaborative chat app use reasons in organizations in the U.S. 2016

Reasons for unsanctioned group-chat application use among employees in the United States, as of 2016

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Release date

January 2017


United States

Survey time period


Number of respondents


Age group

21 years and older

Special properties

Full-time workers

Supplementary notes

* Of the 600 workers initially surveyed, 47.8 percent (approximately 287 respondents) said that they used group chat tools to communicate with coworkers. Of those 47.8 percent, 76.8 percent (approximately 220 respondents) admitted to using unsanctioned group chat apps always, often, or sometimes.

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