Costa Coffee: number of full time employees 2012-2018

In the fiscal year 2017/18 Costa Coffee employed an average of 18,412 people full time worldwide. A major coffeehouse player, Costa employs staff across stores in more than twenty countries, the majority being in Costa’s main market in the United Kingdom. Globally there were over 3,800 Costa coffee shops in operation as of the end of February 2019.

Costa staff employed by Whitbread

Costa is owned by hospitality group Whitbread. Although Costa accounts for a large proportion of Whitbread employees, the highest share of people directly employed by Whitbread are as part of the group’s hotel brand, Premier Inn. Premier Inn employees also include restaurant brands operating alongside the hotels. Whitbread directly employs over 52 thousand people on a full-time equivalent basis.

Labor shortages threaten UK hospitality sector

Labor shortages are a major threat to growth and investment for the hospitality industry in the UK. Hospitality employers and industry bodies have been vocal in their concerns regarding the current impact of Brexit on employment within the sector. Over half of hotel and restaurant businesses with hard-to-full vacancies said they relied on recruiting EU nationals to fill vacancies in 2017. The UK hospitality association also warned that jobs in bars and restaurants are at risk due to a rise in business taxation set by the UK government.

Average number of people directly employed by Costa Coffee worldwide from 2012/13 to 2017/18*

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Release date

May 2018


United Kingdom

Survey time period

Financial years 2012/13 to 2017/18

Supplementary notes

* All employed on a full-time equivalent basis.
** Figures for 2016/17 and 2017/18 were restated in the latest 2018 report, presenting higher figures (2016/17 previously report as 14,768). The reason for this is not provided. Earlier figures are taken from previous reports - caution is advised when comparing pre and post 2016/17 data.

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Statistics on "Whitbread"

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