Customers by share lost due to poor service experience U.S.& worldwide 2018
Have you ever stopped doing business with a brand because of a poor customer service experience?
This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand due to a poor customer service experience in 2018. During the survey, 62 percent of respondents from the United States stated that they have stopped doing business with a brand due to a poor customer service experience.
Have you ever stopped doing business with a brand because of a poor customer service experience?
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| United States | Global average | |
|---|---|---|
| Yes | 62% | 61% |
| No | 38% | 39% |
Source
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Statistics on "Organic consumers in the U.S."
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