This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand due to a poor customer service experience in 2018. During the survey, 62 percent of respondents from the United States stated that they have stopped doing business with a brand due to a poor customer service experience.
Have you ever stopped doing business with a brand because of a poor customer service experience?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Statista Accounts:
Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
Microsoft. (March 14, 2019). Have you ever stopped doing business with a brand because of a poor customer service experience? [Graph]. In Statista. Retrieved May 17, 2022, from https://www.statista.com/statistics/810562/customers-by-share-lost-due-to-poor-service-experience/
Microsoft. "Have you ever stopped doing business with a brand because of a poor customer service experience?." Chart. March 14, 2019. Statista. Accessed May 17, 2022. https://www.statista.com/statistics/810562/customers-by-share-lost-due-to-poor-service-experience/
Microsoft. (2019). Have you ever stopped doing business with a brand because of a poor customer service experience?. Statista. Statista Inc.. Accessed: May 17, 2022. https://www.statista.com/statistics/810562/customers-by-share-lost-due-to-poor-service-experience/
Microsoft. "Have You Ever Stopped Doing Business with a Brand Because of a Poor Customer Service Experience?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810562/customers-by-share-lost-due-to-poor-service-experience/
Microsoft, Have you ever stopped doing business with a brand because of a poor customer service experience? Statista, https://www.statista.com/statistics/810562/customers-by-share-lost-due-to-poor-service-experience/ (last visited May 17, 2022)
