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Customers by share lost due to poor service experience U.S.& worldwide 2018
Customers by share lost due to poor service experience U.S.& worldwide 2018
Have you ever stopped doing business with a brand because of a poor customer service experience?
by E. Mazareanu,
last edited
Mar 27, 2019
This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand due to a poor customer service experience in 2018. During the survey, 62 percent of respondents from the United States stated that they have stopped doing business with a brand due to a poor customer service experience.
Have you ever stopped doing business with a brand because of a poor customer service experience?
Loading statistic...
| United States | Global average | |
|---|---|---|
| Yes | 62% | 61% |
| No | 38% | 39% |
| United States | Global average | |
|---|---|---|
| Yes | 62% | 61% |
| No | 38% | 39% |
© Statista 2019
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Source: Microsoft
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Source
More information
by E. Mazareanu,
last edited
Mar 27, 2019
This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand due to a poor customer service experience in 2018. During the survey, 62 percent of respondents from the United States stated that they have stopped doing business with a brand due to a poor customer service experience.
- Source
- Microsoft
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- March 2019
- Region
- Worldwide, United States
- Survey time period
- 2018
- Number of respondents
- 5,000 respondents
- Age group
- 18 years and older
- Supplementary notes
- Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.
Source
- Source
- Microsoft
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- March 2019
More information
- Region
- Worldwide, United States
- Survey time period
- 2018
- Number of respondents
- 5,000 respondents
- Age group
- 18 years and older
- Supplementary notes
- Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.
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Studies
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