- Technology & Telecommunications›
- Consumer Electronics›
Consumer interest in customer service via smart speaker in the U.S. 2019
Premium statistics
Industry-specific and extensively researched technical data (partially from exclusive partnerships).
A paid subscription is required for full access.
Consumer interest in customer service via smart speaker in the U.S. 2019
Consumer opinions about smart speaker usage for customer service in the United States as of 2019
by Shanhong Liu,
last edited
Mar 25, 2019
This statistic shows consumer opinions about smart speaker usage for customer service in the United States in 2019. Around 31.4 percent of U.S. based smart speaker owners stated that they are interested in using their smart speaker to contact customer support.
Consumer opinions about smart speaker usage for customer service in the United States as of 2019
| Share of respondents | |
|---|---|
| - | - |
| - | - |
| - | - |
| Share of respondents | |
|---|---|
| - | - |
| - | - |
| - | - |
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
Exclusive content
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Chart type
Datalabels
Share on Social Media
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
by Shanhong Liu,
last edited
Mar 25, 2019
This statistic shows consumer opinions about smart speaker usage for customer service in the United States in 2019. Around 31.4 percent of U.S. based smart speaker owners stated that they are interested in using their smart speaker to contact customer support.
- Show sources information
- Show publisher information
- Release date
- March 2019
- Region
- United States
- Survey time period
- 2019
- Special properties
- Smart speaker owners
Source
- Show sources information
- Show publisher information
- Release date
- March 2019
More information
- Region
- United States
- Survey time period
- 2019
- Special properties
- Smart speaker owners
Other statistics on the topic
+Consumer Electronics
Installed base of smart speaker devices in the United States 2017-2019
+Consumer Electronics
Smart home voice assistants U.S. household ownership 2017-2019
+Consumer Electronics
Global smart speaker vendor market share 2018 and 2019
+Consumer Electronics
Top smart speaker use cases in the U.S. 2019
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account!
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Related Studies: Available to Download in PDF or PPTX Format
All Information
in one Presentation
Voice commerce in the United States
- 57 page/s
- English
- pptx
- Detailed references
Everything On "Voice commerce in the United States" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.
I think of Statista as Google for researchers. Statista provides you with the information you search for right away.Dr. Horst Stipp
EVP, Research & Innovation, Advertising Research Foundation
Statistics on "Voice commerce in the United States"
- Smart speakers in the United States
The most important statistics
- Smart speaker household penetration rate in the United States from 2014 to 2025*Smart speaker household penetration rate U.S. 2014-2025
- Smart speaker quarterly unit shipments in the United States and China from 2017 to 2019 (in million units)Smart speaker unit shipments by quarter in the United States and China 2017-2019
- Smart speaker with intelligent personal assistant market share in 2018 and 2019, by platformGlobal smart speaker vendor market share 2018 and 2019
- Smart home device penetration rate among smart speaker owners in the United States as of 2019Ownership rate of smart home devices among smart speaker owners in the U.S. 2019
- Smart speaker with intelligent personal assistant ownership rate among U.S. broadband households from 2017 to 2019*Smart home voice assistants U.S. household ownership 2017-2019
- Smart display adoption rate among smart speaker owners in the United States in 2018 and 2019Adoption of smart display technology by smart speaker owners in U.S. 2018-2019
- Smart speaker devices installed base in the United States from 2017 to 2019 (in million units)Installed base of smart speaker devices in the United States 2017-2019
- Voice commerce users
The most important statistics
- Number of smart speaker buyers in the United States from 2017 to 2021 (in millions)United States: number of smart speaker buyers 2017-2021
- Percentage of Millennials in the United States who use voice-assisted shopping as of January 2019Share of U.S. Millennials who use voice-assisted shopping 2019
- Percentage of adults in the United States who have used voice shopping as of May 2018, by age groupU.S. adults who have used voice shopping 2018, by age group
- Frequency of voice tech users in the United States making a purchase via smart speaker as of August 2018, by genderU.S. voice tech shopping frequency 2018, by gender
- Share of shoppers in the United States who purchase selected products via voice or online as of May 2018U.S. voice bot vs. online shopping reach 2018 by category
- Smart speaker shopping activities
The most important statistics
- Smart speaker use case frequency in the United States as of January 2019Top smart speaker use cases in the U.S. 2019
- Have you ever attempted to make a purchase using either a digital assistant or your smart home speaker?U.S. consumer voice shopping experience 2019
- Thinking about how digital assistants can enhance your shopping experience, which of the following do you think a digital assistant can do to assist you today?U.S. consumer opinion on how digital assistants enhance shopping 2019
- Smart speaker shopping activities according to owners in the United States as of June 2019U.S. smart speaker shopping activities 2019
- Smart speaker shopping activities according to owners in the United States as of June 2019, by genderU.S. smart speaker shopping activities 2019, by gender
- Positive aspects of voice shopping according to adults in the United States as of May 2018Positive attributes of voice shopping according to U.S. adults 2018
- Negative aspects of voice shopping according to adults in the United States as of May 2018Negative attributes of voice shopping according to U.S. adults 2018
- Average voice shopping order value according to adults in the United States as of May 2018 (in U.S. dollars)Average voice shopping order value according to U.S. adults 2018
- Retailer voice commerce
The most important statistics
- Change in use of marketing budgets on voice channels according to SMB marketers in the United States as of February 2019Use of marketing budgets on voice assistants among U.S. SMB marketers 2019
- Leading voice assistants believed to have marketing value according to SMB marketers in the United States as of February 2019Voice assistants with highest marketing potential among U.S. SMB marketers 2019
- Consumer opinions about smart speaker usage for customer service in the United States as of 2019Consumer interest in customer service via smart speaker in the U.S. 2019
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Smart home voice assistants U.S. ownership by age 2017
- Global smart speaker unit shipment 2016-2019, by brand origin
- Smart home voice assistants U.S. installed base by model 2017
- Brazil: digital voice assistants ownership rate 2017-2018
- Smart home voice assistants U.S. household penetration rate 2017-2018
- Benefits of smart home voice assistants US survey 2017
- Smart speakers - reasons for wantng to own/purchase one 2017
- U.S. smart speaker ownership - number of speakers owned 2017-2018
- Global Amazon Echo and Google Home unit shipment till Q3 2017
- Mexico: digital voice assistants ownership rate 2017-2018
- Smart home voice assistants: numbers of speakers among U.S. owners 2017
- Smart speaker ownership in households in Canada in 2018 and 2019
- Amazon Echo unit shipment worldwide 2014-2025
- Apple HomePod: purchasing intent among U.S. adults 2018
- Estimated number of headphones sold in Norway 2014-2018
- Availability of home entertainment devices in Finland 2016
- Number of households that bought consumer electronics at Best Buy Mobile in the U.S. 2018
- Customer service robots - unit shipments in the Middle East and Africa 2016-2022
- Latvia: enterprises in the manufacture of photographic equipment 2008-2015
Statistics on "Voice commerce in the United States"
- Smart speaker household penetration rate in the United States from 2014 to 2025*
- Smart speaker quarterly unit shipments in the United States and China from 2017 to 2019 (in million units)
- Smart speaker with intelligent personal assistant market share in 2018 and 2019, by platform
- Smart home device penetration rate among smart speaker owners in the United States as of 2019
- Smart speaker with intelligent personal assistant ownership rate among U.S. broadband households from 2017 to 2019*
- Smart display adoption rate among smart speaker owners in the United States in 2018 and 2019
- Smart speaker devices installed base in the United States from 2017 to 2019 (in million units)
- Number of smart speaker buyers in the United States from 2017 to 2021 (in millions)
- Percentage of Millennials in the United States who use voice-assisted shopping as of January 2019
- Percentage of adults in the United States who have used voice shopping as of May 2018, by age group
- Frequency of voice tech users in the United States making a purchase via smart speaker as of August 2018, by gender
- Share of shoppers in the United States who purchase selected products via voice or online as of May 2018
- Smart speaker use case frequency in the United States as of January 2019
- Have you ever attempted to make a purchase using either a digital assistant or your smart home speaker?
- Thinking about how digital assistants can enhance your shopping experience, which of the following do you think a digital assistant can do to assist you today?
- Smart speaker shopping activities according to owners in the United States as of June 2019
- Smart speaker shopping activities according to owners in the United States as of June 2019, by gender
- Positive aspects of voice shopping according to adults in the United States as of May 2018
- Negative aspects of voice shopping according to adults in the United States as of May 2018
- Average voice shopping order value according to adults in the United States as of May 2018 (in U.S. dollars)
- Percentage of smart speaker owners in the United States who use smart speakers to research product prices in December 2017 and September 2018, by gender
- Change in use of marketing budgets on voice channels according to SMB marketers in the United States as of February 2019
- Leading voice assistants believed to have marketing value according to SMB marketers in the United States as of February 2019
- Consumer opinions about smart speaker usage for customer service in the United States as of 2019
- Smart speaker with intelligent personal assistant ownership share in the United States in 2017, by age
- Smart speaker unit shipments worldwide from 2016 to 2019, by brand origin (in millions)
- Share of smart speakers with intelligent personal assistant in the Unites States by model in 2017
- Stand-alone digital voice assistant ownership rate in Brazil in 2017 and 2018
- Smart speaker with intelligent personal assistant penetration rate among U.S. Wi-Fi households in 2017 and 2018
- Top perceived benefits of smart home voice assistants in the United States in 2017*
- Reasons for wanting a smart speaker in the United States in 2017
- How many smart speakers do you own?
- Worldwide Amazon Echo and Google Home cumulative shipments till the 3rd quarter of 2017 (in millions)
- Stand-alone digital voice assistant ownership rate in Mexico in 2017 and 2018
- Number of smart speakers owned by U.S. speaker owners in 2017
- Number of smart speakers owned in Canadian households in 2018 and 2019
- Amazon Echo unit shipments worldwide from 2014 to 2025* (in millions)
- Apple HomePod purchase intention among U.S. adults as of February 2018
- Estimated number of headphones sold in Norway from 2014 to 2018 (in millions)
- Which of the following devices are available at your home?
- Number of households that bought consumer electronics at Best Buy Mobile in the U.S. 2018
- Volume of customer service robot units shipped in the Middle East and Africa (MEA), from 2016 to 2022
- Number of enterprises in the manufacture of optical instruments and photographic equipment industry in Latvia from 2008 to 2015
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Save statistic in .XLS format
You can only download this statistic as a Premium user.
Save statistic in .PNG format
You can only download this statistic as a Premium user.
Save statistic in .PDF format
You can only download this statistic as a Premium user.
Show source references
As a Premium user you get access to the detailed source references and background information about this statistic.
Show details about this statistic
As a Premium user you get access to background information and details about the release of this statistic.
Bookmark statistics
As soon as this statistic is updated, you will immediately be notified via e-mail.
Change statistics options
You need at least a Premium Account to use this feature.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.