Contact Center Satisfaction Index Report 2017

CCSI 2017

The report presents the contact center satisfaction index (CCSI), based on the survey of 1,528 customers that recently contacted customer service. The study analyzes how well contact centers are delivering their services and identifying their issues, it examines trends and gives recommendations for improving customer service experience.
  • Language: English
  • Released: June 2017
  • Source(s): CFI Group
Study included in Corporate Account only.
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