Contact Center Satisfaction Index Report 2017

CCSI 2017

The report presents the contact center satisfaction index (CCSI), based on the survey of 1,528 customers that recently contacted customer service. The study analyzes how well contact centers are delivering their services and identifying their issues, it examines trends and gives recommendations for improving customer service experience.
  • Language: English
  • Released: June 2017
Study included in Corporate Account only.
More than 7,500
companies
trust
Statista
Recommended studies and dossiers
Show more
Recent studies and dossiers
You may also be interested in...
Statista is a great source of knowledge, and pretty helpful to manage the daily work.

Christof Baron about Statista CEO, MindShare Germany

Any more questions?

Get in touch with us quickly and easily. We are happy to help!

News
News