Call center market size in Japan FY 2015-2024

Published by
Alexandru Arba,
Dec 7, 2022
The Japanese call center services market generated roughly 1.13 trillion Japanese yen in sales during the fiscal year 2021. For the upcoming years, revenues of call center agencies were forecast to decline reaching about 1.08 trillion yen by 2024.

Sales revenue of the domestic call center service market in Japan from fiscal year 2015 to 2021 with a forecast until 2024 (in billion Japanese yen)

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Release date

November 2022

Region

Japan

Survey time period

fiscal year 2013 to 2021; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year

Special properties

market size is based on the sales revenues of outsourcing agencies

Supplementary notes

*Forecast.
Research targets were call center service providers and contact center solution vendors.

100 Japanese yen equal 0.74 U.S. dollars or 0.70 euros as of December 2022.
Data prior to the fiscal year 2020 comes from previous reporting.

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