Global contact center satisfaction index from 2010 to 2022
Loading statistic...
Basic Account
Get to know the platform
You only have access to basic statistics.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$149 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Call centers in the U.S.
Industry overview
4
- Basic Statistic Global contact center satisfaction index 2010-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2022
- Premium Statistic Industry revenue of “telephone call centres“ in the U.S. 2012-2024
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2022
Leading companies
5
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2023
- Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
- Premium Statistic Revenue of Genpact worldwide 2006-2022
- Basic Statistic Revenue of Citigroup 2011-2022
- Premium Statistic Revenue of Comcast Corporation 2006-2022
Employment
7
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2022
- Premium Statistic Contact center employees in the United States 2014-2022
- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2022
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2022
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2022
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2022
- Premium Statistic Annual wage of customer service employees at U.S. government agencies 2014-2022
Operations
5
- Premium Statistic Channels consumers use to contact brands in the U.S. 2022
- Premium Statistic U.S. consumer satisfaction with chatbot customer service 2022
- Premium Statistic Leading customer communication channels for professionals in the U.S. 2022
- Premium Statistic Use of phone calls to contact brands in the U.S. 2022, by generation
- Premium Statistic Importance of human customer service in the U.S. 2022
Further related statistics
20
- Jobs created in the global call center industry by type 2020-2022
- Global call center market size 2020-2027
- Contact center software market size worldwide 2017-2023
- Contact center software market share worldwide 2017, by company size
- Contact center software market share worldwide 2017, by region
- Contact center software market size in U.S. 2014-2025
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- Number of U.S. call centers opened or expanded, by region 2016
- Number of call centers opened or expanded by U.S. state 2010-2015
- Cloud-based and premise-based call centers in North America as of April 2017
- Call center market size by region or country 2018
- Number of call center companies in China 2010-2015
- Premise-based call center cloud plans in North America as of April 2017
- Call center agent number forecast in China 2018-2022
- Revenue of office administrative and business support activity in Italy 2010-2018
- Industry revenue of “activities of call centres“ in Austria 2012-2025
- Activities of call centres revenue in Romania 2010-2022
- Brazil: cost of customer service via telephone and via WhatsApp 2019
- Industry revenue of “activities of call centres“ in the United Kingdom 2012-2025
- Industry revenue of “activities of call centres“ in Belgium 2012-2025
Further Content: You might find this interesting as well
Statistics
- Jobs created in the global call center industry by type 2020-2022
- Global call center market size 2020-2027
- Contact center software market size worldwide 2017-2023
- Contact center software market share worldwide 2017, by company size
- Contact center software market share worldwide 2017, by region
- Contact center software market size in U.S. 2014-2025
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- Number of U.S. call centers opened or expanded, by region 2016
- Number of call centers opened or expanded by U.S. state 2010-2015
- Cloud-based and premise-based call centers in North America as of April 2017
- Call center market size by region or country 2018
- Number of call center companies in China 2010-2015
- Premise-based call center cloud plans in North America as of April 2017
- Call center agent number forecast in China 2018-2022
- Revenue of office administrative and business support activity in Italy 2010-2018
- Industry revenue of “activities of call centres“ in Austria 2012-2025
- Activities of call centres revenue in Romania 2010-2022
- Brazil: cost of customer service via telephone and via WhatsApp 2019
- Industry revenue of “activities of call centres“ in the United Kingdom 2012-2025
- Industry revenue of “activities of call centres“ in Belgium 2012-2025
CFI Group. (June 1, 2022). Global contact center satisfaction index from 2010 to 2022 [Graph]. In Statista. Retrieved December 10, 2023, from https://www.statista.com/statistics/802285/global-contact-center-satisfaction-index/
CFI Group. "Global contact center satisfaction index from 2010 to 2022." Chart. June 1, 2022. Statista. Accessed December 10, 2023. https://www.statista.com/statistics/802285/global-contact-center-satisfaction-index/
CFI Group. (2022). Global contact center satisfaction index from 2010 to 2022. Statista. Statista Inc.. Accessed: December 10, 2023. https://www.statista.com/statistics/802285/global-contact-center-satisfaction-index/
CFI Group. "Global Contact Center Satisfaction Index from 2010 to 2022." Statista, Statista Inc., 1 Jun 2022, https://www.statista.com/statistics/802285/global-contact-center-satisfaction-index/
CFI Group, Global contact center satisfaction index from 2010 to 2022 Statista, https://www.statista.com/statistics/802285/global-contact-center-satisfaction-index/ (last visited December 10, 2023)
Global contact center satisfaction index from 2010 to 2022 [Graph], CFI Group, June 1, 2022. [Online]. Available: https://www.statista.com/statistics/802285/global-contact-center-satisfaction-index/