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Global contact center satisfaction index 2010-2019
Global contact center satisfaction index 2010-2019
Global contact center satisfaction index from 2010 to 2019
by E. Mazareanu,
last edited
Apr 10, 2019
This statistic illustrates the global contact center satisfaction index from 2010 to 2019. In 2019, the satisfaction index score for the global contact center industry in the private sector stood at 68.
Global contact center satisfaction index from 2010 to 2019
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| Private sector | Government | |
|---|---|---|
| 2019 | 68 | 63 |
| 2018 | 70 | 68 |
| 2017 | 68 | 68 |
| 2016 | 68 | 67 |
| 2015 | 72 | 67 |
| 2014 | 69 | 63 |
| 2013 | 77 | 72 |
| 2012 | 75 | 69 |
| 2011 | 76 | 69 |
| 2010 | 75 | 64 |
| Private sector | Government | |
|---|---|---|
| 2019 | 68 | 63 |
| 2018 | 70 | 68 |
| 2017 | 68 | 68 |
| 2016 | 68 | 67 |
| 2015 | 72 | 67 |
| 2014 | 69 | 63 |
| 2013 | 77 | 72 |
| 2012 | 75 | 69 |
| 2011 | 76 | 69 |
| 2010 | 75 | 64 |
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by E. Mazareanu,
last edited
Apr 10, 2019
This statistic illustrates the global contact center satisfaction index from 2010 to 2019. In 2019, the satisfaction index score for the global contact center industry in the private sector stood at 68.
- Show sources information
- Show publisher information
- Release date
- April 2019
- Region
- Worldwide
- Survey time period
- 2010 to 2019
Source
- Show sources information
- Show publisher information
- Release date
- April 2019
More information
- Region
- Worldwide
- Survey time period
- 2010 to 2019
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Statistics on "Call centers in the U.S."
- Industry overview
The most important statistics
- Market size of the call center market worldwide from 2012 to 2017, by region (in billion U.S. dollars)Call center market size by region 2012-2017
- Global contact center satisfaction index from 2010 to 2019Global contact center satisfaction index 2010-2019
- Global contact center satisfaction index from 2016 to 2019, by industryGlobal contact center satisfaction index by industry 2016-2019
- Number of call centers opened or expanded from 2016 to 2018, by region or countryNumber of call centers opened or expanded by region 2016-2018
- Number of contact center employees in the United States from 2014 to 2018 (in millions)*Contact center employees in the United States 2014-2018
- Number of call centers in the U.S. states with the highest call center employment in July 2018Number of call centers in the U.S. states with the highest employment 2018
- Largest call centers in the United States as of August 2018, by number of employeesLargest U.S. call centers by number of employees 2018
- Leading companies
The most important statistics
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2019 (in trillion Indian rupees)Revenue of Tata Consultancy Services Limited worldwide 2007-2019
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018 and 2019, by regionRevenue distribution of Tata Consultancy Services worldwide by region 2018-2019
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)Revenue of Convergys Corporation 2009-2017
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)Revenue of Convergys Corporation by segment 2011-2017
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)Arvato Bertlesmann: revenue from CRM solutions 2015-2016
- Employment
The most important statistics
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by regionNumber of jobs created in the U.S. call center industry by region U.S. 2016-2018
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2018, by occupationU.S. telecommunications industry: employees by occupation 2015-2018
- Leading states with the highest number of call center workers in the United States as of July 2018U.S. states with the highest number of call center employees 2018
- States with the highest employment in telemarketing in the United States as of May 2018States with the highest employment in telemarketing in the U.S. 2018
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*Customer service agents' opinion about opportunities by gender U.S. 2017-2018
- Operations
The most important statistics
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*Customers who have contacted customer service in the past month U.S. 2015-2018
- Communication channels easy to use in customer service in the United States in 2018Easiest-to-use customer service channels in U.S. 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017 and 2018U.S. customers who did more business with companies due to good customer service 2018
- What is the most frustrating aspect of a poor customer service experience?Share of customers by poor customer service experiences U.S.& worldwide 2018
- Do you feel the quality of customer service is getting better or worse?Customers' opinion about customer service quality U.S.& worldwide 2018
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018Customers who stopped doing business due to poor customer service U.S. 2016-2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Jobs created in the global call center industry by type 2018
- Contact center software market size worldwide 2017-2023
- Contact center software market share worldwide 2017, by company size
- Contact center software market share worldwide 2017, by region
- Contact center software market size in U.S. 2014-2025
- Global contact center market size 2017-2022
- Number of call centers opened or expanded by U.S. state 2010-2015
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- Number of jobs created in the global call center industry by region 2016-2018
- Number of U.S. call centers opened or expanded, by region 2016
- Call center market size by region or country 2018-2025
- Cloud-based and premise-based call centers in North America as of April 2017
- Italy: turnover of office administrative and business support in 2016 by sector
- Call center agent number forecast in China 2018-2022
- Call center industry sales value in China 2009-2015
- Activities of call centres revenue in the United Kingdom 2010-2022
- Activities of call centres revenue in Malta 2010-2022
- Industry revenue of »activities of call centres« in Slovenia 2011-2023
- Forecast: revenue call centers Denmark 2008-2020
- Consumers' willingness to wait on hold, customer service by phone 2012
Studies
- Call centers in the U.S.
- Contact Center Satisfaction Index Report 2019
- Global State of Customer Service Report 2018
- Call Center Location Trend Report 2019
- Contact Center Satisfaction Index Report 2018
- Deloitte 2019 Global Contact Center Survey Results
- Call Center Location Trend Report 2017
- Call Center Location Trend Report 2018
- Tata Consultancy Services Limited Annual Report 2018-2019
- Contact Center Satisfaction Index Report 2017
- 2018 Aspect Agent Experience Survey
- Tata Consultancy Services Limited Annual Report 2017-2018
- Deloitte 2013 Global Contact Center Survey Results
- Global State of Customer Service Report 2017
- Deloitte 2017 Global Contact Center Survey Results
Statistics on "Call centers in the U.S."
- Call center market size by region 2012-2017
- Global contact center satisfaction index 2010-2019
- Global contact center satisfaction index by industry 2016-2019
- Number of call centers opened or expanded by region 2016-2018
- Contact center employees in the United States 2014-2018
- Number of call centers in the U.S. states with the highest employment 2018
- Largest U.S. call centers by number of employees 2018
- Revenue of Tata Consultancy Services Limited worldwide 2007-2019
- Revenue distribution of Tata Consultancy Services worldwide by region 2018-2019
- Revenue of Convergys Corporation 2009-2017
- Revenue of Convergys Corporation by segment 2011-2017
- Arvato Bertlesmann: revenue from CRM solutions 2015-2016
- Number of jobs created in the U.S. call center industry by region U.S. 2016-2018
- U.S. telecommunications industry: employees by occupation 2015-2018
- U.S. states with the highest number of call center employees 2018
- States with the highest employment in telemarketing in the U.S. 2018
- Customer service agents' opinion about opportunities by gender U.S. 2017-2018
- Customers who have contacted customer service in the past month U.S. 2015-2018
- Easiest-to-use customer service channels in U.S. 2018
- U.S. customers who did more business with companies due to good customer service 2018
- Share of customers by poor customer service experiences U.S.& worldwide 2018
- Customers' opinion about customer service quality U.S.& worldwide 2018
- Customers who stopped doing business due to poor customer service U.S. 2016-2018
- Jobs created in the global call center industry by type 2018
- Contact center software market size worldwide 2017-2023
- Contact center software market share worldwide 2017, by company size
- Contact center software market share worldwide 2017, by region
- Contact center software market size in U.S. 2014-2025
- Global contact center market size 2017-2022
- Number of call centers opened or expanded by U.S. state 2010-2015
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- Number of jobs created in the global call center industry by region 2016-2018
- Number of U.S. call centers opened or expanded, by region 2016
- Call center market size by region or country 2018-2025
- Cloud-based and premise-based call centers in North America as of April 2017
- Italy: turnover of office administrative and business support in 2016 by sector
- Call center agent number forecast in China 2018-2022
- Call center industry sales value in China 2009-2015
- Activities of call centres revenue in the United Kingdom 2010-2022
- Activities of call centres revenue in Malta 2010-2022
- Industry revenue of »activities of call centres« in Slovenia 2011-2023
- Forecast: revenue call centers Denmark 2008-2020
- Consumers' willingness to wait on hold, customer service by phone 2012
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