Multichannel retail in the United Kingdom (UK)

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Statista Dossier on multichannel retailing in the United Kingdom (UK)

This dossier presents an array of statistics and facts about multichannel retail in the United Kingdom. The dossier includes an overview of the e-commerce and online retailing market in the UK, followed by sections that focus on high street retailers with multichannel capacities, multichannel retailers' customer experience performance, and consumer insights into online and in-store shopping behavior.

Table of contents

  • 1. Retail market overview
    • E-commerce sales in the United Kingdom (UK) 2014-2017

    • Internet retail: monthly sales value in the United Kingdom (UK) 2016-2019

    • Internet share of retail sales monthly in the United Kingdom (UK) 2016-2019

    • Online share of textile & apparel retail sales in the United Kingdom (UK) 2016-2019

    • Percentage of internet sales in household goods stores in the UK 2016-2019

    • Percentage of internet sales in non-specialized stores in the UK 2016-2019

    • Mobile share of retail transactions in the UK Q1 2017- Q1 2018

    • Online and offline location growth rate of retail in the UK 2013-2023

    • Sales growth of retailers across channel in the UK 2016-2018, by category

    • Like-for-like sales: change in total vs online sales of retailers in the UK 2017/18

    • Click and collect turnover in the UK 2013-2023

  • 2. Multichannel experience
    • Multichannel capabilities of retailers in the UK 2018

    • Click and collect: adoption by retailers in the UK 2018, by store count

    • Click and collect: locations offered by retailers in the UK 2018

    • Stock visibility offered by retailers in the UK 2018, by retail strategy

    • Buy online return in store: availability across retail channels in the UK 2018

    • Omnichannel priorities: share of areas retailers are prioritizing in the UK 2018

    • Omnichannel customer experience: leading fashion retailers in the UK 2018

    • Mobile page load speed: retailers' Google rating in the UK 2017-2018

    • Customer service performance of fashion brands online in the UK 2016-2019

  • 3. Multichannel retailers
    • Leading multichannel retailers in the United Kingdom (UK) 2019

    • Lowest ranking multichannel retailers UK 2019

    • Leading websites in the fashion sector in the UK 2018, by Share of Voice

    • Like-for-like sales growth at online fashion stores 2017-2018, by retailer

    • Share of click and collect orders in online sales in the UK 2018, by retailer

    • Share of retailers utilizing online marketplaces in the UK 2017-2018

    • Argos multichannel sales share in the United Kingdom (UK) 2011-2016

    • Fatface: share of e-commerce revenue as a percentage of total revenue 2012 to 2017

    • Debenhams: annual growth in digital sales 2013-2018

    • John Lewis online sales growth in the United Kingdom (UK) 2011-2018

    • Next plc: retail and online sales 2009-2019

    • QUIZ plc: revenue by sales channel 2017-2018

  • 4. Consumer behavior
    • Consumer reasons for shopping online UK 2018

    • Customers' retail channel use in the UK 2016-2018

    • Customers' retail channel use in the UK 2018, by age

    • Try before you buy: retail items shoppers would order using the service UK 2018

    • Returns: most commonly used channels for online purchases in the UK 2018

    • Last mile delivery options used by online consumers in the UK 2018

    • Cross-channel purchasing in the United Kingdom (UK) 2017

    • Preferences for retail app in-store technology in the United Kingdom (UK) 2017

    • Influential channels in purchase process of shoppers in the UK 2017

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