New technologies in e-commerce in France

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Statista Dossier on the use of new technologies in e-commerce in France

This dossier contains statistical data about new technologies such as Artificial Intelligence (AI) in e-commerce in France. With a total of 420 million euros in investments in 2019 and a 1500 million euros investment forecast for 2023, the use of AI and its features such as Big Data for a shopping content personalization, but also the installation of chatbots and voice assistans, are said to revolutionize the online business. This dossier will provide business developers and analysts with the latest data regarding the use of AI in established companies and businesses, e-buyers, as well as the ethical and security concerns this new technology could bring.

Table of contents

  • 1. Artificial Intelligence (AI) in e-commerce
    • AI country readiness benchmark 2018

    • AI country performance benchmark 2018

    • Expected evolution of the French Artificial Intelligence market 2018-2023

    • French artificial intelligence market 2017-2018, by business sector

    • Business investment in AI France 2017-2023, by type

    • AI resources ranking in retail e-commerce in France in 2019, by implementation rate

  • 2. AI for e-commerce businesses
    • AI importance in e-commerce for customer database and retargeting in France in 2019

    • AI usage in e-commerce for analysis and competition monitoring in France in 2019

    • AI usage importance for sales predictions in e-commerce activities in France in 2019

    • AI importance in e-commerce to reduce storage and shipping costs in France in 2019

    • Benefits of installing a bot for companies in France 2019

    • Benefits of AI activities in e-commerce in France in 2019, according to retailers

  • 3. AI for consumers
    • Share of French people having been exposed to AI in e-commerce in 2019

    • Share of French people having been exposed to AI features in e-commerce in 2019

    • Retailers' impediments to the usage of AI technology in e-commerce in France in 2019

    • Percentage of people trusting or not artificial intelligence in France 2019

    • French interest in virtual personal assistant systems 2018

  • 4. AI features and development
    • Share of midmarket businesses having set up a data analytics procedure in France 2018

    • Companies use of AI technologies for customer relations by sector in France 2019

    • Companies use of AI for developing products and services by sector in France 2019

    • Essential measures for the online shopping experience personalization France 2019

    • Share of users of voice assistants to look for information in France 2019

    • Usage of voice assistants among French internet users 2019, by device

    • France's favorite social networks for shopping in 2019

    • Leading iPhone shopping apps by Daily active users (DAU) in France 2020

    • Breakdown of the type of bots set up by companies in France in 2019

  • 5. Data protection and concerns
    • Reliance on AI in response to cyber attacks 2019, by country

    • Opinion on personal data being sought-after by internet companies in France 2019

    • Data sharing amongst online shoppers for an personalized experience in France in 2019

    • Impact of GDPR on e-commerce customer personalization in the UK and France 2018

    • E-commerce retailer concerns about personalization in UK and France 2018

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