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Mexico: satisfaction with mobile telephony services 2019

According to a 2019 survey, among the five presented brands, AT&T reached the highest index value for perceived quality of mobile telephony services with a score of 73.5 out of 100. However, Telcel was the mobile phone operator with the best score regarding experience.

Level of satisfaction with mobile telephony services in Mexico in 2019, by brand

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Release date

September 2020



Survey time period

between March 1 and August 11, 2019

Number of respondents

10,880 respondents

Age group

18 years and older

Special properties

among users of telecommunication services

Method of interview

Telephone interview

Supplementary notes

The report was developed using data from the three surveys conducted in the first three quarters of 2019.

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Statistics on "Mobile communications in Mexico"

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