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Service decision makers worldwide who expect to increase mobile workers 2018

Share of service decision makers worldwide who expect to increase their mobile worker headcount next year in 2018

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Source

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Release date

March 2019

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
The source doesn't provide the exact number of decision makers.

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