bank branches closing across the United Kingdom (UK), customers are now more than ever using online and or mobile banking to handle a number of banking activities. In a survey conducted in late 2018, 53 percent of respondents used online banking to transfer money to another person. Customers used digital channels least frequently for disputes, complaints, deposits and withdrawals.
The future of banking is fast becoming digital. With hundreds of Which channel do you use to handle the following activities?
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About the region
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- Premium Statistic Prevalence of contactless payments for purchases under 30 GBP UK 2015-2019
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Statistics
Deloitte. (October 9, 2018). Which channel do you use to handle the following activities? [Graph]. In Statista. Retrieved September 23, 2023, from https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/
Deloitte. "Which channel do you use to handle the following activities?." Chart. October 9, 2018. Statista. Accessed September 23, 2023. https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/
Deloitte. (2018). Which channel do you use to handle the following activities?. Statista. Statista Inc.. Accessed: September 23, 2023. https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/
Deloitte. "Which Channel Do You Use to Handle The following Activities?." Statista, Statista Inc., 9 Oct 2018, https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/
Deloitte, Which channel do you use to handle the following activities? Statista, https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/ (last visited September 23, 2023)
Which channel do you use to handle the following activities? [Graph], Deloitte, October 9, 2018. [Online]. Available: https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/