Banking activities most frequently handled through digital channels in the UK 2018

The future of banking is fast becoming digital. With hundreds of bank branches closing across the United Kingdom (UK), customers are now more than ever using online and or mobile banking to handle a number of banking activities. In a survey conducted in late 2018, 53 percent of respondents used online banking to transfer money to another person. Customers used digital channels least frequently for disputes, complaints, deposits and withdrawals.

Which channel do you use to handle the following activities?

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Release date

October 2018


United Kingdom

Survey time period

October 2018

Number of respondents

1,000 respondents

Supplementary notes

The source added the following information "Sample size varies as per the number of users for each of the activities listed above. Data represents channel preference as a proportion of users of a particular service."

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