Global Net Promotor Scores by industry 2018

According to the Net Promotor Score (NPS), companies in the telecommunications industry have the least satisfied customers, with a 2018 survey finding telecommunications companies worldwide have an NPS of 24. NPS is calculated by subtracting the number of customers who would not recommend a company (detractors) from the number of customers who would recommend the company (promoters).

Net Promotor Scores of businesses worldwide in 2018, by industry

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Sources

Release date

May 2018

Region

Worldwide

Survey time period

2018

Number of respondents

468 respondents

Special properties

B2B and B2C businesses

Supplementary notes

Survey method and time period not provided by the source.
A company's Net Promotor Score is calculated by subtracting the number of customers who would not recommend the company (detractors) from the number of customers who would recommend the company (promoters).

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