In the first half of 2020, the e-commerce complaints regarding refunding accounted for around 28.6 percent of the total amount of e-commerce complaints in China. Among the three most common problems described in the complaints were also dispatch and product quality related issues.
Share of the most common e-commerce complaint issues in China in 1st quarter of 2020
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100ec.cn. (July 16, 2020). Share of the most common e-commerce complaint issues in China in 1st quarter of 2020 [Graph]. In Statista. Retrieved April 19, 2021, from https://www.statista.com/statistics/1066658/china-share-of-most-popular-ecommerce-complaint-issues/
100ec.cn. "Share of the most common e-commerce complaint issues in China in 1st quarter of 2020." Chart. July 16, 2020. Statista. Accessed April 19, 2021. https://www.statista.com/statistics/1066658/china-share-of-most-popular-ecommerce-complaint-issues/
100ec.cn. (2020). Share of the most common e-commerce complaint issues in China in 1st quarter of 2020. Statista. Statista Inc.. Accessed: April 19, 2021. https://www.statista.com/statistics/1066658/china-share-of-most-popular-ecommerce-complaint-issues/
100ec.cn. "Share of The Most Common E-commerce Complaint Issues in China in 1st Quarter of 2020." Statista, Statista Inc., 16 Jul 2020, https://www.statista.com/statistics/1066658/china-share-of-most-popular-ecommerce-complaint-issues/
100ec.cn, Share of the most common e-commerce complaint issues in China in 1st quarter of 2020 Statista, https://www.statista.com/statistics/1066658/china-share-of-most-popular-ecommerce-complaint-issues/ (last visited April 19, 2021)