In 2023, the e-commerce complaints regarding refunding accounted for around 29 percent of the total amount of e-commerce complaints in China. Among the three most common problems described in the complaints were also fraud and product quality related issues.
Share of the most common e-commerce complaint issues in China in 2023
Characteristic
Share of complaints
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
100ec.cn. (March 15, 2024). Share of the most common e-commerce complaint issues in China in 2023 [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/1066658/china-share-of-most-popular-ecommerce-complaint-issues/
100ec.cn. "Share of the most common e-commerce complaint issues in China in 2023." Chart. March 15, 2024. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/1066658/china-share-of-most-popular-ecommerce-complaint-issues/
100ec.cn. (2024). Share of the most common e-commerce complaint issues in China in 2023. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/1066658/china-share-of-most-popular-ecommerce-complaint-issues/
100ec.cn. "Share of The Most Common E-commerce Complaint Issues in China in 2023." Statista, Statista Inc., 15 Mar 2024, https://www.statista.com/statistics/1066658/china-share-of-most-popular-ecommerce-complaint-issues/
100ec.cn, Share of the most common e-commerce complaint issues in China in 2023 Statista, https://www.statista.com/statistics/1066658/china-share-of-most-popular-ecommerce-complaint-issues/ (last visited July 27, 2024)
Share of the most common e-commerce complaint issues in China in 2023 [Graph], 100ec.cn, March 15, 2024. [Online]. Available: https://www.statista.com/statistics/1066658/china-share-of-most-popular-ecommerce-complaint-issues/