Distribution of tourist accommodations in Italy 2019, by digital service

According to a survey from 2019, mobile payment was the most popular digital service offered by travel accommodations in Italy. Data show that 15 percent of accommodations already offered this service as well as seven percent of facilities claimed to introduce it during the following 12 months. Moreover, roughly 30 percent of accommodations did not use this digital service, but were interested in it. Conversely, only two percent of tourist accommodations involved in the survey offered a chatbot service in 2019.

Distribution of tourist accommodations in Italy in 2019, by type of digital service

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In cooperation with
Osservatori Digital Innovation
Release date

April 2020



Survey time period


Number of respondents

1,645 respondents

Special properties

tourist accommodations

Method of interview


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Statistics on "Digital tourism in Italy"

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