Most important characteristics of Mobility-as-a-Service in the Netherlands 2019

Mobility experts in the Netherlands named the mobile application (app) as the characteristic that sets a Mobility-as-a-Service (MaaS) platform apart from other transportation methods in 2019. 46 out of 100 experts indicated that the app is the most important factor, whereas 28 of them named the app as the second-most influential characteristic. The freedom of choice offered by a shared mobility platform was the second-most important characteristic according to most experts. Interestingly, factors such as environmental friendliness, safety and privacy were not at all being considered as important or influential. Shared mobility or MaaS platforms offer vehicles such as cars, bicycles or e-scooters for (short-time) rent to their users. Often, these vehicles are picked up and dropped off in designated areas, although some mobility services such as Car2Go allow users to leave the vehicles anywhere in the city.

Most important characteristics of Mobility-as-a-Service platforms according to experts in the Netherlands in 2019

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Release date

September 2019



Survey time period

October 1, 2018 to January 4, 2019

Number of respondents

100 respondents

Age group

18 years and older

Special properties

MaaS experts

Method of interview

Online survey

Supplementary notes

The source adds the following information: "The report’s findings are largely based on analyses of online questionnaires distributed among a group of MaaS experts, all of whom are professionals in the field of traffic and transport with knowledge of MaaS through their current or recent work. This group of experts was comprised of researchers, policymakers, consultants and service providers. We also took the following steps to ensure that those we consulted were in fact experts in the field: snowballing (experts were recommended by other experts), explicit reference to the MaaS expertise in the invitation to fill in the questionnaire, and cleaning from the dataset those who did not regard themselves as experts."

The source does not provide any information regarding missing percentage points to 100 percent.

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Statistics on "Car and bike sharing in the Netherlands"

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